Returns & Exchanges

At Lusailstore, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a hassle-free return process within 30 days of delivery for unopened and unused products.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit your account dashboard to submit a return request with your order number and reason for return.

• 2.
  Prepare the Package

  Carefully pack the items in their original, unopened packaging to ensure they are protected during transit and include your packing slip.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned items, your refund will be processed back to your original payment method within 5-7 business days.